The Delivery Advantage

Customer experience (CX) is beyond the experiential one-off events that brands conjure up - it’s about delighting consumers with consistent best-in-class service at each and every opportunity.

In eCommerce, that consistency is needed most in the area with the most variables: shipping.

This e-Book will explore the relationship between customers, the role of shipping in amplifying CX, and how retailers can turn shipping into a competitive advantage.

Five Ways to Leverage Happy Customers
Now that you’ve got your shipping strategy in place, think about how you can amplify the positive response that it’ll start generating.

Here are five of our favorite ideas

1. Let them rate you - After a successful delivery, send a message to your customers asking them to rate the service.
2. Invite them to review - Encourage happy customers to leave the all important online review with a visible call-to-action.
3. Chat on social media - Make social media work for you, not against you by acknowledging your customers.
4. Get introduced to friends - Encourage customers to recommend you to their network with a ‘friends and family’ promotion.
5. Reward their loyalty - Reward customers who take their time to talk about you with an offer, discount or free samples.