In today’s increasingly disruptive and complex world, change comes quickly, often without warning and from unexpected places.
New, more fierce competitors are emerging, challenging long-standing market positions and blurring traditional industry boundaries.
Customer expectations - across all stakeholders of an enterprise including end-clients, suppliers, partners, and employees - are also increasing and transcending traditional industry boundaries.
Such trends are converging to quickly turn current best practices into tomorrow’s liabilities. What companies have traditionally relied on to improve performance - process optimization, cost reduction, and predictability - simply can’t deliver what’s needed to maintain share and grow the next generation of customers.
To survive and thrive today and tomorrow, enterprises must be able to act quickly - with intelligence, insight, and confidence - to changes in the competitive and customer landscape. Agility, flexibility, and responsiveness are now the keys to enhancing and optimizing the customer experience and delivering superior business outcomes.
The implications of this new mandate are massive - particularly for business operations, the heart of the enterprise. Companies will need to make fundamental changes and transform their operations to be the intelligence engine of the business and build the capabilities they need to succeed. What sort of changes? HfS researched 460 enterprise customers across the globe to find out what senior operations executives think and how businesses are preparing themselves to succeed in the future.
The research clearly suggests the future belongs to organizations with Intelligent Operations that enable them to have a 360-degree view of their operations, enabling quicker, insight-led decision making. Such organizations will harness talent, data, and intelligence to transform their processes and infuse the agility and responsiveness they need to combat competitive threats and keep pace with customers’ ever-evolving expectations.
Digital disruption, data explosion, and customer experience are the driving forces behind the need for companies to transform how they do business and move toward Intelligent Operations.
The future belongs to organizations with Intelligent Operations: Those that use diverse data driven by applied intelligence and human ingenuity to empower next-generation, real-time decision making, exceptional customer experiences and breakthrough business outcomes.