A pharmaceutical giant relies on a third-party logistics (3PL) company to manage the distribution of drugs to their Sales Representatives who then supply the products to the doctors.
When a new drug is launching in the market, timely delivery is a requirement. The new product has to be delivered to the Sales Representatives overnight, without fail, so that they can hand deliver the drug to the doctors. Without temperature control, the product had a limited shelf life, so special coolers were used to ensure the product was usable upon arrival.
The 300 pallets were originating from the facility in New Albany, Indiana and needed to be delivered to the sales team by 5:00pm the next day. The 3PL Terminal Manager was instructed to find a reliable solution, but to not use any LTL carriers to deliver the 300 pallets that made up the 7 shipments.
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