Optimizing the End-to-End Order-to-Cash Process

About This Report

The O2C process is integral to a company’s ability to enhance customer relationships while efficiently and effectively earning revenue for products and services delivered.

This report, compiled of results from APQC’s research and sponsored by Esker, highlights the key drivers for an effective O2C process and the benefits of automation, including:

• Centralization of customer information in order to better coordinate customer service
• Increased visibility across organizational boundaries so process silos are eliminated
• Improved error rates, operating costs & cycle times within daily O2C processes

This report also details the activities encompassing the end-to-end O2C process, highlighting the special concerns surrounding order management and the need to coordinate it with accounts receivable (AR) activities and cash management.

Sharing results from APQC’s Open Standards Benchmarking research and Transformation in Order-to-Cash research, this white paper from APQC also details key drivers for an e­ective O2C process and the benefits of automating specific O2C activities.

Is Your Business Overdue for O2C Optimization?