When it comes to supply chain, the final process of actually delivering the goods can make or break a company.
The impact associated with the delivery process affects margins, customer relationships, repeat business, and cash flow.
The paper-laden delivery confirmation process often involves capturing key data and customer signatures, and then handing the paperwork to an admin for processing once the drivers are back at the office.
This greatly impacts time to invoice, receiving of cash, revenue recognition compliance, and data quality.
How mobility can optimize the last mile for increased profitability and customer satisfaction
When it comes to the last mile delivery processes, there is a paper form for everything: schedules, addresses, travel routes, hazardous materials, delivery confirmation, dispatch orders, bills of lading, invoices and more.
The time it takes for drivers to wrangle paper forms and fill then out during the delivery process, increases the amount of time the driver takes to complete the delivery.
That can eat into the productivity of the route and increases costs. Digitizing pen-to-paper processes with mobile forms helps solve for this.
Greg Bellows, president of Trans-i, a leading logistics industry solution provider says;
“Final delivery can be complicated or delayed by traffic, construction, inefficient dispatching, incorrect addresses, unattended delivery issues, signature capture problems, and other factors.”
As an expert in logistics systems, Bellows suggests mobile-enabling specific parts of the delivery process to add real business value: route optimization, on-time delivery, ensure safe delivery, accelerated time-to-cash, and enhanced customer satisfaction.