The research, which polled more than 50 retailers, revealed actionable insights into retail furniture delivery practices. It also provided a glimpse into the future directions of the industry.
For A Furniture Customer, Last Mile Delivery Is a Crucial Link in the Relationship With Retailers
Points of failure revolve around customer-friendly service models, preventing damage, and real-time communications with the customer.
Brand reputation influences furniture retailers’ decisions about whether to use a 3PL.
With the right partnership, companies have the opportunity to support growth in sales, expand their geography, save costs, and leverage proved technologies to cement the customer relationship.
Retailers want a delivery schedule for the consumer at a time of their choosing.
This white paper presents insights from industry executives, with selection criteria for choosing a 3PL partner.
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