Whether they are individual consumers or B2B buyers, customers today have more options for suppliers than ever before, which makes service a key differentiator for becoming a supplier of choice.
Customer service teams need to remain agile in order to manage whatever challenges they encounter while fulfilling their promises to customers, and keeping costs down.
With real-time supply chain visibility, companies can improve customer satisfaction even before their product gets into the hands of the customer.
“Of all the different technologies in supply chain management and fleet management, this is by far the largest area of growth that I’ve seen in any technology. Visibility has been the number one area where people are investing.” Bart de Muynck, VP Research, Transportation Technologies, Gartner
Real-time transportation visibility platforms (RTTVPs) are software solutions that provide live tracking and status updates on the location of goods in transit. This information is most often collected through integrations with the dedicated GPS and telematics devices on the truck or shipping container and is ingested into a cloud-based platform.
Advanced visibility technology gives shippers the ability to automate manual processes and provides the information they need to make proactive decisions about their freight operations, improving efficiency and delighting their customers.
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DownloadThis Supply Chain Leader’s Playbook: Improving Customer Experience with Real-Time Visibility including stories from Cargill, Conagra, and Ingersoll Rand.