How Machine-Learning Solutions Drive Order Management Excellence

Customer Service Workbook

Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.*

Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to:

• Process orders quicker with fewer errors
• Carry out customer engagement strategies
• Manage order volumes at current staffing levels
• Increase customer loyalty

“The Esker Solution is Enabling Customer Service Departments to Work Smarter, Better and Faster. We’re Able to Be More Responsive to Our Customers.” Director of Global Customer Support | MEDRAD, Inc.

Table of Contents

• Paper Is Not Your Friend
• Taking Control
• Creating Engagement
• Fostering Loyalty
• 5 Simple Tips for Making Customer Service Extraordinary 
• Empowering Employees 
• Simplifying Training 
• Quitting Paper
• About Esker

*Source: Accenture 2013 Global Consumer Pulse Survey, 2013. Accenture.