How Carrier Performance is Impacting Transportation Operations

Tasked with transporting goods via land, water, or air, the world’s carriers play a critical role in the supply chain.

Customers want faster deliveries, freight management challenges continue to escalate, and supply chain operators are dealing with new constraints. Those focused on continuous customer service improvements and better logistics efficiency lean heavily on their carriers to help them achieve these goals in any business conditions.

Carrier performance can impact businesses in numerous ways—from customer satisfaction and inventory management to production schedules and customer-imposed fines and penalties.

By taking the time to measure carrier performance, companies can get the best value for their transportation spend, learn which providers are best suited for their organizations’ needs, and identify areas of potential improvement.

Using carrier “scorecards” or other methods of measuring performance, companies can also leverage key performance indicators (KPIs) like capacity availability, on-time delivery, routing guide compliance, and driver performance to make good transportation choices.

To help supply chain managers address the carrier performance and freight challenges they’re currently facing, Peerless Research Group (PRG) conducted a survey on behalf of Logistics Management with sponsorship by Old Dominion Freight Line.