Order management and fulfillment has long been considered one of the core competencies of supply chain - and business - success.
Today, maintaining a core competency in order management and fulfillment is more important than ever.
At the same time, it has become tougher than ever. The reasons are familiar to any company operating in the global arena.
Here are just a few:
- An explosion of order and delivery channels
- The complexity of global supply chains
- The rising expectations of customers and consumers
This story begins with a large, multinational manufacturer faced with siloed back office systems, multiple distribution centers, scores of inventory locations and a diverse mix of suppliers.
They faced challenges around how to standardize business processes in order to gain visibility into inventory levels and the order fulfillment process; build a more efficient supply chain; and ultimately, improve customer satisfaction in an increasingly competitive environment.
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