Dollar Shave Club’s New Way to Solve Old Shipping Problems

Planned to Find a New Carrier, Discovered a Better Shipping Mode

Before shipping with Flock Freight, Dollar Shave Club was testing new carriers.

The company was searching for an attentive, always-on customer service team, on-demand data and analysis, and another way to reduce its carbon footprint.

“We were preparing for a transition because we wanted to ensure we were receiving competitive pricing,” says Ryan Wuerz, fulfillment and logistics manager at Dollar Shave Club. He adds;

“We also wanted to find a solution with 100% on-time, in-full performance, and a damage-free rate of 99%.”

The standard less-than-truckload (LTL) method, which uses the hub-and-spoke model, zigzags shipments between hubs and terminals during transit, increasing:

• Handling (and damage as a result)
• The probability of delays
• Greenhouse gas emissions

Because the hub-and-spoke model works best for smaller shipments, the LTL mode has stringent size constraints.

To avoid paying higher costs for LTL service that accommodates larger loads, shippers - like Dollar Shave Club - with freight that exceeds size constraints often end up buying truckload (TL) service.

Download this customer success story and find out how Dollar Shave Club discovered a better option: shared truckload service.