Digital Transformation: A New Risk Assessment Perspective

Digital transformation has been accelerated by disruption. Before the start of the COVID-19 pandemic, no one would have predicted the rapid and exponential growth in eCommerce channels across all industries and the significant change in customer expectations that ensued over such a short period of time.

This life-changing event created seismic operational and network challenges for business leaders. Supply chainexecutives were forced to act quickly to propagate business continuity, but some of the changes implemented in haste now require further refinement in the name of business resilience.

Leaders are asking themselves first, “Have we taken the right steps to address disruption and change for the long term?” and second, “How do we further optimize our omnichannel and eCommerce fulfillment capabilities?”