Amplifying Human Potential: Towards Purposeful Artificial Intelligence

The way we interact, the way we make decisions and the way we learn are all being shaped and influenced by the rapidly developing and increasingly accessible computing technology around us.

Nowhere is this more prevalent than in the use and adoption of AI.

The ever-expanding presence of AI in our daily lives evokes a complex emotional response, from fascination and curiosity to fear and anxiety.

But are these concerns justified, given the vast array of positive use cases of AI that will define the future?

For employees and customers, what are the benefits that can be harnessed from AI for their advantage and, quite possibly, for the wider world?

For organizations, especially those in the midst of considering their own adoption of AI, the challenge lies in balancing risk and reward across both the workforce and the operations of the business.

In the face of such questions, Infosys commissioned independent market research company Vanson Bourne to investigate the approach and attitudes that senior decision-makers in large organizations have towards AI technology and how they see the future application and development of AI in their industries.

The study also sought to measure and score organizational maturity, to create an index and set of profiles for the countries and industries examined.

The research that polled 1,600 senior business decision makers at large organizations across seven markets, revealed:

• A clear link between an organization’s revenue growth and its AI maturity: Organizations who report faster growth in revenue over the past three years were also more likely to be further ahead when it comes to AI maturity. AI is perceived as a long-term strategic priority for innovation, with 76 percent of the respondents citing AI as fundamental to the success of their organization’s strategy, and 64% believing that their organization’s future growth is dependent on large-scale AI adoption.
• While there are ethical and job related concerns – 62% believe that stringent ethical standards are needed to ensure the success of AI - most respondents seem optimistic about redeploying displaced employees with higher value work.
• The majority, 84%, plans to train employees about the benefits and use of AI, and 80 percent plan to retrain or redeploy impacted employees.