4 Logistic Secrets to Exceed Your Customer’s Expectations

There Has Never Been a Better Time to Be In Ecommerce

Following a worldwide surge of 25,7% in 2020, retail ecommerce sales are expected to climb a further 16,8% this year, to a staggering $4.921 trillion.

Sales on marketplaces accounted for more global spending last year than in 2019.

62,7% of the $4.27 trillion in global ecommerce sales in 2020 was spent on the Top 100 marketplaces, up from 60,1% in 2019.

The Obvious Reason?

A once-in-a-hundred-year global pandemic. Covid-19 lockdowns and crowd avoidance have driven more and more consumers online.

What’s interesting is that the majority of these consumers are shopping on marketplaces, where diverse assortments, in-stock inventory, and faster delivery times are available.

The Key Question: How Can Your Marketplace Capitalize On a Change in Consumer Habits?

Delivery and fulfillment are the two keys to your customer’s experience, and this is where many companies find their carefully crafted reputations damaged.

Incorrect warehouse picking, variation in real and projected stock figures, customs delays, damaged goods, last mile, delivery status… there are many elements and an exponential number of missteps in logistics that can make a mess of consumer orders, damaging the marketplace brand where it hurts most: reputation and repeat business.

4 Logistic Secrets to Exceed Your Customer’s Expectations

58% of consumers shop online because it’s available 24/7.

To ensure your customers can buy what they’re looking for, and more, here are the golden rules:

1. Getting the mix right
2. Inventory location close to demand
3. Mastering spikes in demand
4. Timely and consistent inbound replenishment

Download this white paper to find out the secret ingredients that make an online marketplace highly successful and, most importantly, how to ensure your customers have a great experience, every single time.