2023 Digital Transformation Report

Introduction

Over the last decade, our team has conducted annual research on the ERP, HCM, CRM, supply chain, and digital transformation markets. This research and corresponding reports are intended to provide benchmarks and an understanding of industry trends related to enterprise implementations and digital transformations.

This report reflects our findings from our most recent study of organizations implementing enterprise technologies as part of their overarching business transformations.

What is Digital Transformation?

With new technologies such as artificial intelligence, robotics, machine learning, predictive analytics, blockchain, cloud computing, and other buzzwords filling the conversation, the focus often falls too much on technology and too little on people and processes.

The difference between an ERP implementation and digital transformation is the holistic, full-scope essence that comes with evolving as an organization. Everything from effective organizational change management plans, business process management, and other people and process aspects of projects are much more important than technology. Your project can succeed with subpar technology, but it cannot succeed without strong business processes and people enablement.

This report has been designed to encompass strategies to provide insights on all three pillars of digital transformation: people, processes, and technology.