2022 Supply Chain Benchmarking Report

Report Highlights - The top 6 takeaways from the 2022 benchmarking report:

1. Labor Engagement, Safety & Efficiency - Hiring and retaining labor is among the top challenges for today’s supply chains. Only 1 in 3 supply chains say they have an adequate level of staff. At the same time, only 22% of respondents ranked as leaders in the category – the lowest across all six complexity factors.
2. End Customer Experience - In today’s digital economy, fast isn’t fast enough. Of our respondents, 92% recognize that supply chain performance has a critical or major impact on customer satisfaction. The results also show attaining this is a challenge: fewer than a third rank as leaders.
3. Digitization & Process Automation - Supply chains need to become smarter and more efficient to keep delivering in today’s dynamic markets. Respondents are well aware of this need: 84% say digitizing is a strategic or high priority, yet only 33% of leaders have introduced automated paperless processes.
4. Facility Optimization - Highly productive facilities are the basis of successful supply chain operations. About a third of respondents lag behind, scoring as initiating or developing. And more than 40% are using legacy tools or manual approaches to plan improvements for their facilities, risking sub-optimal project outcomes.
5. Sustainability - Sustainability is top of mind for supply chain professionals. Of the respondents, 89% see increasing sustainability as a strategic or high priority, but many are lagging when it comes to adopting sustainable packaging – a major opportunity to reduce supply chain waste.
6. Agility & Resilience - The COVID-19 pandemic has clearly shown the importance of a flexible, resilient supply chain. Good visibility into the network and external collaboration can help mitigate disruptions but are not available to most supply chain professionals.

This report contains a deep dive into the survey results and provides insights into how leaders are addressing each complexity factor to increase the performance of their supply chains. Download Now!