Talking Supply Chain Podcast: Delivering the Customer Experience
On this episode, Steven A. Melnyk discusses why delivering a customer experience is key to supply chain success going forward.
View or Stream Podcast
Talking Supply Chain Podcast: Delivering the Customer Experience Recording Date
August 2, 2021 Duration
00:38:11 hrs/min/sec
Subscribe today
Subscribe to the Supply Chain Podcast Channel and get news and content
delivered in real time via Apple iTunes, Google Podcasts and more.
Latest podcast episodes
- Baltimore Bridge Collapse: Impact on Freight Navigating
- Frictionless Videocast: The Importance of Water at the U.S./Mexico Border with Commissioner Maria-Elena Giner, International Boundary and Water Commission
- Talking Supply Chain: Procurement and the AI revolution
- Assessing the freight transportation and logistics markets with Tom Nightingale, AFS Logistics
- More podcast episodes
A supply chain manager in the alcoholic beverage space recently described how his supply chain was evolving from a high-volume, low-cost, one-size-fits-all approach to fulfillment and delivery into one in which new digital capabilities allowed it to customize the order fulfillment process for nearly every customer. His point: The supply chain is evolving from one focused solely on cost, to one focused on delivering a customer experience.
On this episode of Talking Supply Chain, Michigan State professor Steven A. Melnyk explains why supply chain managers of the future will need to deliver a customer experience, along with the goods. Are you experienced?
Be sure to listen wherever you get your podcasts.
Article Topics
Michigan State University Broad College of Business News & Resources
Weak Dry Van Truckload Pricing Conditions to Persist into New Year An Early Delivery for Christmas: A Healthy Supply Chain Become a Supply Chain Top Gun Are There Counterfeits in Your Global Supply Chain? Talking Supply Chain Podcast: Delivering the Customer Experience It’s Time to Get Real About Cybersecurity The Customer-Centric Supply Chain More Michigan State University Broad College of BusinessLatest in Supply Chain
Microsoft Unveils New AI Innovations For Warehouses Let’s Spend Five Minutes Talking About ... Malaysia Baltimore Bridge Collapse: Impact on Freight Navigating TIm Cook Says Apple Plans to Increase Investments in Vietnam Amazon Logistics’ Growth Shakes Up Shipping Industry in 2023 Spotlight Startup: Cart.com is Reimagining Logistics Walmart and Swisslog Expand Partnership with New Texas Facility More Supply ChainAbout the Author
In keeping with the vision of the Michigan State University Broad College of Business to be widely acknowledged by industry and academia as the leader in dissemination of procurement, manufacturing and logistics knowledge, the Supply Chain Management program integrates topics from manufacturing operations, purchasing, transportation, and physical distribution into a unified course of study.
