PITT OHIO Wins Two 2016 Quest for Quality Awards
Regional Leader Receives Northeast LTL and Expedite Honors.
PITT OHIO wins Logistics Management Magazine’s Quest for Quality Award in the Regional Less-Than-Truckload (LTL) Northeast category and the Expedite category among national carriers.
PITT OHIO has earned a spot for the 22nd time in the Northeast and Mid-Atlantic Regional LTL category and tenth time overall on the Expedite list.
The results, according to the magazine, align with what many analysts believe to be true – that the top regional carriers like PITT OHIO have managed to deliver world-class service despite the mounting operational challenges over the past 12 months.
2016 marks the eleventh year in a row that PITT OHIO has earned a spot on the regional LTL Quest for Quality list.
“Our customers tell us they value consistency more than anything else and we consider these awards from our customers to be the definitive endorsement of our performance and commitment to deliver reliable and consistent service,” Executive Vice President and Chief Marketing Officer at PITT OHIO, Geoff Muessig said. “We thank our customers for recognizing our performance, service, value, and customer service and for naming us one of the premier carriers in the nation. We believe these Quest for Quality awards to be a direct reflection of our 3,000 plus employees who work diligently each and every day to deliver on our ´We´re Always There for You´ signature commitment.
Regional LTL: Strongest on the short haul
The strong, regional less-than-truckload (LTL) players certainly aren’t strangers to the same “soft” market and operating challenges that continue to face their longer-haul LTL cousins.
However, this group continues to juggle rising costs while aiming to keep their capacity aligned with shifting demands—especially with the evolution of shorter, more frequent e-commerce deliveries.
According to the readers of LM, these 14 regional LTL carriers have managed to deliver world-class service despite the mounting operational challenges that keep getting thrown their way.
The Quest for Quality Awards are voted on by readers of Logistics Management magazine and are regarded as one of the most important measures of customer satisfaction and performance excellence. Recipients have received the “ultimate vote of confidence,” with winners posting the highest scores in the various criteria. The five criteria are on-time performance, value, information technology, customer service, and equipment and operations.
These 2016 awards bring PITT OHIO’s overall grand total to 35 Quest for Quality Awards in the categories of Regional LTL, National LTL, Expedited and Truckload.
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