Maximizing Efficiency and Minimizing Costs
With eCommerce on the rise, people are purchasing more and more products online, making it increasingly important for companies to maintain an efficient returns policy.
Without a course of action when it comes to tackling returns, your compamny could suffer potentially huge losses.
Impact of Returns on Business
Return volumes are growing:
62% of consumers returned or exchanged an item in 2013 versus 51% in 2012
42% of shoppers want an easy return or exchange process
64% of customers will give referrals to friends after a free or easy returns process
95% of customers will do repeat business after having a positive experience with a returns process
- 85% of customers will not do repeat business with a company if the returns process is considered inconvenient
Download the Whitepaper: How to Maximize Your Business’ Shipping Efficiency
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Endicia, a leading provider of e-commerce shipping technologies and services, offers solutions that help businesses, small and large, run their operations more smoothly and function more successfully. Endicia also provides seamless access to U.S. Postal Service® shipping services through integration with more than 200 partner applications. A trusted partner of the U.S. Postal Service since 1987, Endicia has printed more than $11B in postage. Headquartered in Palo Alto, Calif., Endicia is part of Newell Rubbermaid’s global portfolio of leading brands.
