Artex is a manufacturer and distributor of construction materials to home improvement trade and retail outlets. After replacing a paper-based picking system with a voice-directed solution in its warehouse, the company achieved and sustained accuracy gains.
“We set high, exacting standards for accuracy,” says Martin Dodson, operations director. “Any order with 59 out of 60 items picked correctly would still count as a 100% failure. We needed a solution that helped us ensure accuracy not just in the warehouse but also on the loading docks where we load and ship 600 tons a day.”
Dodson says accuracy has increased from an average of 87% with the paper system to 99.6% with voice, contributing significantly to an improvement in customer satisfaction. The company has also leveraged the voice provider’s analytics tool to gain insight into pick rates and assign pace rates for various items.
As a result of the productivity improvements, Artex deployed the voice management suite throughout the warehouse to help improve accuracy in other working areas, such as loading, replenishment and stock counting.