What to Ask a Warehouse Management System (WMS) Reference

The Customer Reference Problem - You’re ready to interview WMS customer references. But how do you make sure you ask the right questions? How will you make sure you get comprehensive, real-world feedback for each solution you are considering?

The Solution - The set of questions below will help guide you through customer reference calls. You’ll be able to determine a system’s ability to not only meet the functional needs of your operation, but also to quickly and cost-effectively meet changing customer and business requirements, generate strong return on investment, and provide low total cost of ownership (TCO).

Example WMS Question Areas:

• WMS project outlook
• Implementing the system
• Go-live
• Technical/maintenance
• Upgrading the WMS