With total returns exceeding the amount of overall eCommerce sales currently, there’s a good chance you’ll be judged on reverse execution above other channels.
A comprehensive returns and reverse logistics strategy is becoming a must-have for retailers. Prioritizing reverse logistics not only helps create a positive shopping experience for the customer, but can increase the speed of execution and decrease the cost of returns for the company.
Download the white paper to read how return policies and strategies are changing to increase customers’ brand loyalty and identify which “extra mile” strategies are the most effective to retain current and future customers.