Talent Development and Management at Kelly Outsourcing and Consulting Group

Kelly OCG is an intermediary that collaborates with firms supplying talent and those demanding talent, and in effect, operates similarly to a 4PL or a logistics integrator. In this case study, Kelly OCG shares insights on a variety of talent-related topics that all firms requiring supply chain talent can benefit from.

One of the major challenges facing senior supply chain executives today concerns talent development and management—including developing and managing supply chain executives and leaders, as well as operational level managers, supervisors, and employees.

This case study focuses on talent management from the unique perspective of Kelly Outsourcing and Consulting Group (Kelly OCG). Kelly Services, the parent company, is known primarily as a sourcing agency for talent with clerical and technical skills. Kelly OCG is a talent intermediary that collaborates with firms supplying talent and those demanding talent. In effect, Kelly OCG operates similarly to a 4PL or a logistics integrator, except that Kelly focuses exclusively on talent.

While other talent management cases take the perspective of the customer of the talent management supply chain (firms looking for employees), this case benefits from the perspective of a talent sourcing agency (Kelly OCG) that works with thousands of firms trying to find and secure executive and operating talent. The subject of our case study, Kelly OCG, shares its perspectives on a variety of talent-related topics that all firms requiring supply chain talent can benefit from.