Shippers Express Increases Efficiency with New TMS

The transportation industry has changed dramatically in the last 15 years when many Transportation Management System solutions were originally designed.

Challenges that are now considered normal weren’t even thought of then. Our unique focus on providing the most advanced functionality in an architecture that emphasizes usability, flexibility and expansion, provides a TMS platform that will produce results today and well into the future.

When Shippers Express first sought a transportation management system (TMS) provider, it chose MercuryGate and relied on a reseller to support the launch. However, the TMS, coupled with working through a third-party support provider, made the relationship complicated and slow-moving.

“Every time we needed to change something like a workflow or generate a new report, it was like an act of Congress,” said Kevin West, vice president of transportation at Shippers Express. “They were expensive and inflexible, yet we didn’t know of another TMS vendor out there that could work with us. I literally had the renewal contract on my desk when I learned about 3Gtms.”