Whether as part of its strategic direction or in order to keep up with the competition, there are few companies that do not have some type of eCommerce presence.
As we found in B2b and B2C Convergence: A Call to Action, even traditional B2B companies are engaged in eCommerce.
As we learned, the percentage of companies shipping direct-to-customer is virtually equal to the percentage of companies shipping to, and through, a distribution center.
Currently 60% of companies ship to or through a traditional DC. Three years ago this was at 75%.
We also know that 61% of companies ship direct to the customer. Two years ago this was less than 50% - significant increase and trend we expect to continue.
The net result is that most companies are engaged in eCommerce at some level.
Managing a global supply chain with the increasing operational speed required to support a friction-less eCommerce model has ratcheted up the need to better manage the global trade function; providing greater visibility, control, and compliance while delivering on the planned savings and landed costs is the challenge.