Leaders at the Customer & Logistics Services-North America (CLS-NA) group of Johnson & Johnson Health Care Systems wanted to develop a network of professionals focused on continuous improvement.
By starting small and investing in associates who had specifically expressed an interest in the education, leaders were able to overcome internal barriers and spark a successful grassroots effort.
Training associates using APICS certification and lean principles, the initiative generated demand and create value for Johnson & Johnson Health Care:
This case study was originally published as a Corporate Spotlight in the January/February 2017 issue of APICS magazine. The article, written by Managing Editor Elizabeth Rennie, can be found under the title “Johnson & Johnson Health Care Systems Engages and Inspires Associates.”