How to Report or File Freight Claims

Freight Claims Management Services from Cerasis
Cerasis has dedicated freight claims managers whose only job is to focus on the speedy, efficient, and thorough resolutions of any and all of our customers’ freight claims.

Our freight claims management services are included simply by being a Cerasis customer.

It is in ours, yours, and our carrier partners’ best interests to fully investigate and resolve freight claims. Cerasis offers the following freight claims services:

• Process all freight claims from beginning to end.
• Work as a liaison on behalf of our customer, working with our carrier partners and providing transparent communication throughout the entire freight claims process.
• Provide proactive education to shippers, consignees, and carriers to decrease future freight claims by empowering all parties with the knowledge of what a freight claim is, how to avoid future damage, and ensure freight claims are resolved.
• Keep all parties compliant by following all policies and regulations of customers, carriers, and industry standards.
• Process checks and ensure all parties are paid in a timely manner when a claim is resolved.
• Proactively follow up on claims status to resolve them within the 90-day freight claims window.
• Educate all parties in the case of a denied claim.
• Offer freight claims expertise, taking the burden and anxiety away from our customers when it comes to freight claims due to the thousands of processed claims and man hours put into proper freight claims management.

The Latin phrase Ipsa Scientia Potestas Est may be the most quoted maxim of our information age—knowledge is power. In business the “knowledge is power” principle empowers business executives to shape decisions in order to reap positive long-term rewards.

One unsung area where properly applied knowledge yields power is comprehensive freight claims management. An old joke asks, “What’s the easiest way to be a millionaire?” The answer: “First, get a million dollars.” So what’s the easiest way to manage your claims? First, get knowledge.