Some retailers see the reverse supply chain as a cost center that ultimately must be managed, more as a necessary evil rather than an opportunity. Others see the potential upside associated with this side of the supply chain.
Many retailers, not equipped to manage their returns process, are turning to third-party logistics (3PLs) providers to help them establish effective reverse logistics operations.
3PLs who have had years of experience improving their clients’ forward supply chains can help even further by doing the same on the reverse end.
By accurately accessing the true cost of returns and finding new methods to effectively manage the reverse logistics process, retailers can improve their profitability and enhance customer relationships.