Papers

Grove Medical Enhances Customer Experience with Ecommerce Solution

Logistyx played an essential role with assisting in implenting Grove Medical's shipping solution. By Logistyx Technologies

April 6, 2018

Founded in 1988, Grove Medical, Inc. has built a successful business by serving the elder care marketplace.

As a distributor representing hundreds of name-brand manufacturers, Grove has become a “one-stop shopping” resource offering a complete line of medical services, supplies, equipment and technology solutions for nursing homes, home care services, DME dealers and other long-term care operators.

Michael Laico, a logistics automation expert with over 25 years of experience in high-volume distribution environments, was charged with implementing a next-generation technology platform that would position the company for future growth.

Michael Laico, Grove’s Vice President of Operations:

“We believe in building long-lasting relationships based on respect, honesty and integrity with customers, employees, manufacturers and partners. We pride ourselves on providing responsive, value-added services for our customers. We strive to ensure that all orders received by 6 p.m. each day are shipped that same day. Currently we are at 320 days in meeting that deadline, which is extremely important to us.”

As a first step, Laico and his team chose Epicor’s Prophet 21 system (P21), a fully integrated wholesale distribution software solution for distributors. According to Laico, Prophet 21 delivers a competitive advantage in terms of how Grove Medical services its customers and secures other key business.


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