Grove Medical Enhances Customer Experience with Ecommerce Solution

Founded in 1988, Grove Medical, Inc. has built a successful business by serving the elder care marketplace.

As a distributor representing hundreds of name-brand manufacturers, Grove has become a “one-stop shopping” resource offering a complete line of medical services, supplies, equipment and technology solutions for nursing homes, home care services, DME dealers and other long-term care operators.

Michael Laico, a logistics automation expert with over 25 years of experience in high-volume distribution environments, was charged with implementing a next-generation technology platform that would position the company for future growth.

Michael Laico, Grove’s Vice President of Operations:

“We believe in building long-lasting relationships based on respect, honesty and integrity with customers, employees, manufacturers and partners. We pride ourselves on providing responsive, value-added services for our customers. We strive to ensure that all orders received by 6 p.m. each day are shipped that same day. Currently we are at 320 days in meeting that deadline, which is extremely important to us.”

As a first step, Laico and his team chose Epicor’s Prophet 21 system (P21), a fully integrated wholesale distribution software solution for distributors. According to Laico, Prophet 21 delivers a competitive advantage in terms of how Grove Medical services its customers and secures other key business.