Faes Group Automates Transportation Planning and Improves Customer Service with Logistyx

Faes Group is the leading manufacturer and consultant of custom sustainable packing solutions in Europe, providing flight cases, boxes, containers, racks and more to meet the packing and transportation needs of some of the world’s largest and most well-known organizations, which are sold under Faes Cases, SKB and FPC Beyond Packaging.

Challenge

Faes Group’s staff was manually planning its transportation: physically creating each transport order, calling a large number of carriers to verify pricing and schedule transport, and tracking transport movements through phone calls and email exchanges with carriers’ customer service teams. Carrier invoice discrepancies were also managed manually, requiring an inordinate amount of time to resolve.

With such a large percentage of Faes Group’s team dedicated to transportation, delivery service faltered when the company began to sell products through commerce sites including Amazon, and pressure mounted.

Said Johan Faes, the founder and director of Faes Group, “Amazon speeds up the process, and if you do something wrong, you get hit hard. If you don’t get your house in order, you can’t sell to a customer like Amazon.”