Evolving a Large U.S. Retailer from Good to Great
LEGACY executed a comprehensive startup project plan to fully transition operational control of LSR Inland Empire operations, discover how this solution was executed with zero disruption to the business.
Business Challenge
One of the largest retailers in the world operates over 600 club store locations in the US, serving over 50 million members annually.
This large-scale retailer (LSR for purposes of this success story) is a long-standing client for whom LEGACY operates multiple dedicated warehousing and fleet operations across the United States.
An opportunity arose to assume operational management of LSR’s omni-channel West Coast distribution center operations in California’s Inland Empire.
The facility had been a high performing operation in LSR’s network.
However, the incumbent provider lacked depth and working knowledge within LSR’s greater supply chain network and had plateaued from a performance standpoint. Based on the growth trajectory of LSR’s Western US region- they knew they needed to make a change.
Adding to the challenge was a requirement for a very short startup timeframe of fewer than 3 months, based on timing within LSRs fiscal calendar.
Omni-Channel Solution
Requirements: minimize turnover, ensure seamless transition, improve cost/service/productivity performance metrics across Direct-to retail store and Direct-toconsumer channels.
Key Successes
Minimized Turnover
<5% turnover upon transition, maintained 1 year into the partnership
On-Time/On-Budget Startup
successful execution of startup plan in less than 90 days
Elevated Performance Metrics
- Cost: Cost/CBM - Top 3 in LSR network
- Service: exceed MABD goal by 4.4%
- Quality: exceed DPMO goal by 2.3%
- Inventory: improved Flow Dwell metric by 30.5%
- Productivity: exceed e-commerce picks/hr by 13.9%
Download this Customer Case Study including how to Rapidly Improve the Performance of Your Warehouse
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