One of the largest retailers in the world operates over 600 club store locations in the US, serving over 50 million members annually.
This large-scale retailer (LSR for purposes of this success story) is a long-standing client for whom LEGACY operates multiple dedicated warehousing and fleet operations across the United States.
An opportunity arose to assume operational management of LSR’s omni-channel West Coast distribution center operations in California’s Inland Empire.
The facility had been a high performing operation in LSR’s network.
However, the incumbent provider lacked depth and working knowledge within LSR’s greater supply chain network and had plateaued from a performance standpoint. Based on the growth trajectory of LSR’s Western US region- they knew they needed to make a change.
Adding to the challenge was a requirement for a very short startup timeframe of fewer than 3 months, based on timing within LSRs fiscal calendar.
Requirements: minimize turnover, ensure seamless transition, improve cost/service/productivity performance metrics across Direct-to retail store and Direct-toconsumer channels.
Minimized Turnover
<5% turnover upon transition, maintained 1 year into the partnership
On-Time/On-Budget Startup
successful execution of startup plan in less than 90 days
Elevated Performance Metrics
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