The PITT OHIO Sales Representative has a valuable relationship with this customer and is in constant contact with them to better understand their business.
This Pool Chemical Company sells primarily to big box customers (Target, Walmart, Home Depot, etc.), but through continuous conversations, PITT OHIO learned that the customer was losing the more seasonal business with the smaller “mom and pop” type stores.
The challenge with these smaller locations, however, is the lack of dock space for deliveries and the need for special delivery equipment.
The customer was looking to reduce their carrier pool to handle this project which proved challenging when certain carriers that operated the required specialized equipment on a national level closed their doors.