Boosting Automation and Service Amid Bold Expansion

Housing giant taps mobile computing to boost automation and customer service. By Zebra Technologies

November 13, 2017

Affordable housing developer Dominium is in the process of doubling in size, with plans for 40,000 units by 2025. Yet a manual, time-intensive work order-management and apartment inspection process hampered field staff.

The company set out to ratchet up operational efficiency and worker productivity in a bid to deliver enhanced service to its residents at a faster clip.

Dominium turned to Emkat Solutions and Zebra’s TC55 touch computers to upgrade from a paper analog system to a mobile computing platform.

The new system operates in real time, streamlining communications between field service technicians and office staff; service calls to residents; work order processing; and apartment inspections.

The TC55 devices cut work order administrative time in half, generating $525,000 in annual efficiency gains — a savings that’s poised to grow as the technology rollout continues across Dominium’s properties.

The devices also slashed apartment inspection times from 1,560 seconds to 210 seconds per unit, while capturing valuable data to measure staff performance.

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