Automating your field force – Paper vs. Automation

To determine whether or not it makes sense to switch from a legacy paper-based system to automating your field force, first assess the day-to-day needs of your mobile workers.

The global mobile worker population exceeded a billion people in 2010, according to a recent report from VDC Research.

That growth, research director David Krebs wrote at the time, reflects “the increasingly dynamic workflows occurring in virtually every industry sector.”

But those mobile workers are surprisingly ill-equipped.

According to VDC, the level of penetration of enterprise mobility solutions among mobile workers is between 5 percent and 15 percent, depending on the regional market.

“This represents an immense opportunity for enterprises (when considering the potential productivity improvements associated with enterprise mobility solutions) and enterprise mobility solution providers,” Krebs wrote.


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