Papers

4 Ways to Make Your Customers and Drivers Happier

Customer satisfaction and driver retention doesn't happen overnight. It happens when you exceed expectations and have the right tools in place. Learn how you can achieve happy customers and drivers in 4 easy steps. By WorkWave

November 20, 2017

Pressure to respond to orders faster, meet tighter time windows, deliver on time and do it flawlessly has never been greater. The competitive landscape is fierce.  Finding good drivers and keeping them happy is no easy feat. 

If you’re managing delivery operations, you can’t escape the growing list of on-demand needs from consumers. Every day you deal with new challenges, whether it’s managing an influx of calls from your Customer Service  Representatives (CSRs) or your drivers need to be rerouted for last-minute requests.

This paper shows how automating the route planning process increases efficiency, enables you to allocate more time to customers, focus on increasing service levels, and stay ahead of the competition.


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