2014 Supply Chain Benchmark Survey

Retailers recognize the importance of offering customers a seamless shopping experience and they are focused on transforming their supply chain to meet the needs of a buy anywhere/anytime customer.

According to BRP’s 2014 Supply Chain Benchmark Survey, progressive retailers are shifting their business organization and supply chain away from distinct shopping channels into a seamless, unified, customer-facing experience to meet the expectations of today’s consumer.

Key Survey Results:

• Focused on unified commerce - 93%  are adopting a unified commerce model with 54% in the planning stages and 39% currently implementing solutions

• Cross-channel inventory fulfillment - 75% of retailers can fulfill inventory across multiple channels

• Corporate initiative - 3% identified “enable seamless customer experience online and in the store” as a top initiative

• Managing supply chain with spreadsheets - 46% of respondents use static spreadsheets to manage their supply chain planning

Download and read the Supply Chain Survey Report for more insights…