Founded in 2002 by customer experience author and thought leader Colin Shaw, and business partner David Ive, Beyond Philosophy has since become a leader in helping organizations to create deliberate, emotionally engaging customer experiences that drive value, reduce costs and build competitive advantage.
The company specializes in strategic consultancy services, customer research, training and education. Beyond Philosophy has pioneered new, proprietary methods for analyzing both the rational and emotional sides of the customer experience.
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Online communities are, arguably, the most attractive and engaging customer experience management (CEM) tool around. Why? Well, to start with, look at a key original intent of the World Wide Web.
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Happy Internaut Day! Thanks to Sir Tim Berners-Lee, web inventor and founding director of the World Wide Web Foundation, the scientist and academic whose visionary and innovative work has transformed almost every aspect of our lives.
(August 23, 2016)
If Amazon’s workplace culture is despotic as the NY Times article said it is, then their product and the resulting Customer Experience would be, too, for my part, I don’t believe it’s as bad as all that.
(August 20, 2015)
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Global leaders in Customer Experience Consultancy. Beyond Philosophy CEM consultants are called upon by the world's largest organizations consulting CX the
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