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Company: Beyond Philosophy

Founded in 2002 by customer experience author and thought leader Colin Shaw, and business partner David Ive, Beyond Philosophy has since become a leader in helping organizations to create deliberate, emotionally engaging customer experiences that drive value, reduce costs and build competitive advantage.

The company specializes in strategic consultancy services, customer research, training and education. Beyond Philosophy has pioneered new, proprietary methods for analyzing both the rational and emotional sides of the customer experience.


Beyond Philosophy Resources

Papers
Online communities are, arguably, the most attractive and engaging customer experience management (CEM) tool around. Why? Well, to start with, look at a key original intent of the World Wide Web.




Beyond Philosophy in the News

Videos
Happy Internaut Day! Thanks to Sir Tim Berners-Lee, web inventor and founding director of the World Wide Web Foundation, the scientist and academic whose visionary and innovative work has transformed almost every aspect of our lives. (August 23, 2016)

Trends
If Amazon’s workplace culture is despotic as the NY Times article said it is, then their product and the resulting Customer Experience would be, too, for my part, I don’t believe it’s as bad as all that. (August 20, 2015)



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Beyond Philosophy on the Web

Global leaders in Customer Experience Consultancy. Beyond Philosophy CEM consultants are called upon by the world's largest organizations consulting CX the
Discover customer experience - cx strategies with the global leaders in the Customer Experience space. Books, Whitepapers, Webinars, Training Courses and mo
Story: The TELUS Leadership Philosophy: a collaborative, engaging and open leadership framework for 35,000+ team members
“Compassion leaves an indelible blueprint of the recognition that life so sorely needs between one individual and another; one nation and another; one ...
Leadership Philosophy Joan Byrne Director of Recreation, Parks and Arts I believe that leadership is a privilege. It is a privi-lege that carries with it the ...
As head of a small business, your values bleed into the company culture whether you intend them to or not. Here's how to mindfully craft a company philosophy.
Earn your doctorate in organizational leadership with IWU’s PhD in Organizational Leadership degree program.
Welcome to the Leadership Maxims Forum! Whether you’re a new leader or an experienced one, it helps to articulate your own set of personal leadership maxims.
It seems self-evident that effective leadership is impossible without philosophy. Leadership is, after all, an abstraction. You cannot see leadership, rather you can ...
College preparatory school. Offers school and admissions information, calendar of events, and newsletter.
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