Founded in 2002 by customer experience author and thought leader Colin Shaw, and business partner David Ive, Beyond Philosophy has since become a leader in helping organizations to create deliberate, emotionally engaging customer experiences that drive value, reduce costs and build competitive advantage.
The company specializes in strategic consultancy services, customer research, training and education. Beyond Philosophy has pioneered new, proprietary methods for analyzing both the rational and emotional sides of the customer experience.
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Online communities are, arguably, the most attractive and engaging customer experience management (CEM) tool around. Why? Well, to start with, look at a key original intent of the World Wide Web.
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Happy Internaut Day! Thanks to Sir Tim Berners-Lee, web inventor and founding director of the World Wide Web Foundation, the scientist and academic whose visionary and innovative work has transformed almost every aspect of our lives.
(August 23, 2016)
If Amazon’s workplace culture is despotic as the NY Times article said it is, then their product and the resulting Customer Experience would be, too, for my part, I don’t believe it’s as bad as all that.
(August 20, 2015)
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Global leaders in Customer Experience Consultancy. Beyond Philosophy CEM consultants are called upon by the world's largest organizations consulting CX the
Consistent leadership action and behaviour requires a clear leadership philosophy. Why? Well, because your leadership philosophy determines how you respond to people ...
Leadership Philosophy Joan Byrne Director of Recreation, Parks and Arts I believe that leadership is a privilege. It is a privi-lege that carries with it the ...
Defining your leadership philosophy on one piece of paper is a critical leadership skill. Mike Figliuolo covers this approach from his book One Piece of Paper.
The Beyond Budgeting principles include the most important leadership and process principles to be addressed in order to achieve the full benefits of the Beyond ...
Creating customer loyalty and driving sustainable growth by enriching the foundations of your DNA
Earn your doctorate in organizational leadership with IWU’s PhD in Organizational Leadership degree program.
Information, tools, and resources that support a medical home for children and youth with special health care needs and their families in Washington State.
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