Founded in 2002 by customer experience author and thought leader Colin Shaw, and business partner David Ive, Beyond Philosophy has since become a leader in helping organizations to create deliberate, emotionally engaging customer experiences that drive value, reduce costs and build competitive advantage.
The company specializes in strategic consultancy services, customer research, training and education. Beyond Philosophy has pioneered new, proprietary methods for analyzing both the rational and emotional sides of the customer experience.
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Online communities are, arguably, the most attractive and engaging customer experience management (CEM) tool around. Why? Well, to start with, look at a key original intent of the World Wide Web.
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Happy Internaut Day! Thanks to Sir Tim Berners-Lee, web inventor and founding director of the World Wide Web Foundation, the scientist and academic whose visionary and innovative work has transformed almost every aspect of our lives.
(August 23, 2016)
If Amazon’s workplace culture is despotic as the NY Times article said it is, then their product and the resulting Customer Experience would be, too, for my part, I don’t believe it’s as bad as all that.
(August 20, 2015)
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What is "Leadership?" Leadership refers to an extremely wide range of roles that have profound influence on the world. The range is so wide, in fact, that sometimes ...
Leadership Philosophy Joan Byrne Director of Recreation, Parks and Arts I believe that leadership is a privilege. It is a privi-lege that carries with it the ...
Defining your leadership philosophy on one piece of paper is a critical leadership skill. Mike Figliuolo covers this approach from his book One Piece of Paper.
Servant leadership is both a leadership philosophy and set of leadership practices. Traditional leadership generally involves the accumulation and exercise of power ...
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ethical leadership, decision-making, and organizations ethical decision-making and leadership are the basis of ethical organizations, corporate ...
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Leadership development tips and techniques, plus free online materials for organizational and personal development, and business training for management, sales ...
emotions drive everything we do, yet voice-driven emotions analytics remains the most important, unexplored interface today. beyond verbal is committed to changing that.
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