UPS this week introduced a new online offering-set to debut on August 14 in the United States and August 28 in 43 other countries-that enables e-commerce merchants to customize return shipments according to their policy.
Entitled, UPS Returns Manager, UPS said this tool lets customers manage return shipments without having to integrate new technology into their own IT systems. And for consumers using this tool, UPS said they can print a return shipping label from the UPS.com tracking website and from e-mail alerts and also print off return labels for free from The UPS Store locations.
Given the ongoing proliferation of e-commerce activity, UPS said UPS Returns Manager provided merchants with a valuable tool to manage returns in a market in which online shoppers return hundreds of billions of dollars in merchandise per year, with some estimates putting the cost of online returns at around 10-15% of the costs of good sold.
“Online returns are a headache for many merchants and their customers. The UPS Returns Manager makes the process a lot easier,” said Stu Marcus, UPS vice president of customer technology marketing, in statement. “It’s perfect for any shipper, especially small and mid-sized merchants that lack this capability in-house. UPS is the first logistics provider to offer the ability to create a return shipment through a tracking results page.”
UPS cited various benefits of UPS Returns Manager, including:
“Returning goods is a huge part of ecommerce,” a UPS spokesman told LM. “Hundreds of billions of dollars’ worth of goods are returned each year. The 2017 UPS Pulse of the Online Shopper study shows that 75% of avid online shoppers have shipped their returns back to the retailer and that many customers consider the terms of a merchant’s return policy when deciding whether to make a purchase. The UPS Returns Manager is an important tool that will make it much easier to use UPS to ship items back to merchants.”