Technology News

The Evolution of Maintenance Technology

Five emerging technologies are reshaping the present and future of maintenance practices for materials handling systems.

Since the dawn of the new millennium, technology has evolved at a faster pace than ever before, directly influencing the tactics, objectives and, ultimately, productivity of thousands of industries. Materials handling is no exception.

A wide array of technologies are currently emerging (or emerged years ago and are now migrating) and penetrating materials handling, especially its maintenance and support aspects. Of these technologies, five in particular— augmented reality, automated locker systems, bar code scanners, RFID and voice technology—are reshaping maintenance practices in materials handling.

These technologies are not only impacting conventional materials handling support practices, but they are also enhancing the scope and capabilities of maintenance programs. Here’s a look at the current and potential uses for each technology in pursuit of optimal uptime, costs and productivity.

  1. Augmented Reality Augmented reality (AR) consists of superimposing contextual information over the user’s view, whether through a headset or through the screen of a mobile device. Imagine a pair of glasses whose wearer can see an illuminated path through a facility, a crosshairs on the target item, the manual for a piece of equipment, or even an overlaid animation of how to orient or install a part. For years before its application in the service of materials handling systems, AR has provided technicians a hands-free link between system information, such as conveyor speed and vibration, and instructions over audio and visual transmission. In the past, technicians had to carry scanners as they filled orders, but with see-through displays on headsets they can now scan bar codes or data matrix codes entirely hands-free. The displays’ indoor navigation also optimizes technicians’ routes as they locate problem areas, parts and the necessary tools. For example, as a result of the displays, technicians can more easily find the correct washer among a variety of bins, then locate whichever conveyor motor may need that particular washer, and collect a photographic record of each step. “The see-through displays will definitely have an impact on the way technicians work, as their errors will decline while their performances will be enhanced,” says Christian Zink, product manager for Knapp. AR is evolving at the same pace as most mobile devices and related software, the benefits of which offer significant productivity when integrated with the automated systems they support. Some companies are now offering customers mobile apps so they can perform system diagnostics with their smart phones, all of which is recorded and visible in real time. “Although augmented reality will play a secondary role in the field of materials handling in the future, but it will nonetheless increase overall equipment efficiency,” adds Andreas Werner, head of research and development for the Beumer Group. “More business models will contain augmented reality and applications, as companies will continue to focus on their response times and efficient transport.”
  2. Automated Locker Systems For more than 20 years, industries like aerospace and automotive have used automated locker systems to maintain the accountability of tools like handheld scanners and radios, thereby eliminating the potential costs of tool replacement and ensuring the right equipment is quickly accessible. In that time, the systems have consistently evolved. Not only are they easier to use and implement today, but they also offer technicians more robust functionality—as they are more configurable and modular—at a lower price than in the past. “The systems now automate checkout/ check-in processes to bolster productivity by eliminating the queue at the beginning and end of shifts, the time lost searching for misplaced assets or devices, and the overtime caused by the unavailability of those items,” says Kent Savage, CEO of Apex Supply Chain Technologies. “They also replace costly, inefficient manual processes, which eliminates human error and reduces related costs by up to 30%.” By providing technicians 24/7 accountability for the tools they need to maintain their parts and systems, automated locker systems also improve productivity, as the entire asset management process is streamlined and centralized. Managers can track, manage and control all items, so they know their condition, as well when they are checked out and returned. Locker systems are available in a variety of shapes and sizes to accommodate large, bulky items. Others provide power outlets so that battery-operated tools can be charged in the lockers. “The lockers will also manage the charge time and dispense the item with the longest charge,” says Glenn Pierce, director of implementation at SDI. “Furthermore, e-tools like laptops and iPads can also be charged while managing virus definitions and operating system updates.” Steve Pixley, founder and president of AutoCrib, believes the future usage of lockers, particularly to control the tools that maintain technicians’ parts and systems, will be driven by two trends. “An increasing number of companies are unwilling to pay for non-value added positions; the jobs that require employees to track the usage of MRO supplies will be eliminated and replaced with automated systems,” he explains. “More companies also want more visibility, as well as the ability to leverage big data so they can aggregate their spend and move tools and supplies to where they are needed.”
  3. Bar Code Scanners Before image-based scanners were available on the market, technicians could only scan 2D bar codes and direct part markings with costly devices. However, these same types of bar codes can now be read with devices that are more general purpose. For example, some technicians may choose to use handheld scanners, especially if they are in a storage area. These scanners can either be tethered to a computer or connected with Bluetooth. “These scanners will include a scan engine that is optimized for the task at hand,” says Mark Wheeler, director of supply chain solutions at Zebra Technologies. “Since scanning is typically close range in parts management, the scan engine will be chosen with that in mind.” Scan engines can also be integrated into handheld mobile computers, including tablets and all-touch devices. The engines are also based on laser or imaging technology; laser-based scanners will use lasers to scan across the bars of linear bar codes, while image-based scanners will actually capture and process images. Consequently, image-based scanners can read more bar codes, including 2D codes, than laser-based scanners, and provide omni-directional scanning so that laser lights do not have to be lined up across the bar codes. Some scanners can also be optimized for extremely small bar codes used in electronics manufacturing, while others are capable of reading damaged bar codes. “By choosing the right scanner for their specific needs, parts handlers will scan more accurately, easily and quickly than they have in the past,” Wheeler says. And, due to their low cost and near universal application, Wheeler believes bar code scanners will remain popular in the future. He adds, “We will also see growth in 2D imaging and the use of 2D symbologies since these codes can store a lot of data—like an item or a serial number— in a small space.”
  4. RFID Before RFID (radio frequency identification) technology was ever implemented in MRO processes, transactions were captured through an honor system that used scanners and clipboards. As RFID technology began to replace manual practices, technicians found that it had some limitations, as most tags were unable to withstand heat or the shock of forklift activity. Further, their read range was restricted when compared to the tags used today. Although the tags’ sustainability has improved considerably, RFID systems are currently either deployed in parallel with technologies like bar codes and vision systems, or they work in tandem with other technologies like automated lockers. “By deploying RFID in addition to bar codes, users can choose which data collection medium is best at a particular moment without compromising an ‘all or nothing’ technology approach,” says Tom O’Boyle, director of RFID for Barcoding, Inc. Considered to be the least expensive method to serialize and control a variety of tools and supplies through a locked or controlled panel, RFID technology has steadily increased in popularity over the years. The technology also helps technicians pinpoint the exact location in which an asset is deployed, as it is tracked and updated at the point of drop off or service. “Knowing an inventory’s location and count—with little or no need for users to manually enter data or stop and scan a bar code—is a powerful capability,” O’Boyle adds. “Through this level of instant visibility, organizations can obtain a clear direction of their assets, which allows them to make better business decisions without requests to validate the asset information.” By tracking individual assets, technicians can also virtually eliminate the problems often associated with inventory management, as they avoid stock-outs and incorrect inventory levels. In doing so, technicians can reduce their inventory consumption by approximately 20% to 40%, according to SDI’s Pierce. Although the current primary purpose of RFID technology is to locate and identify individual assets as easily and efficiently as possible, O’Boyle believes the technology will eventually be able to “track the health” of assets as well. “Logging and sending information, pertaining to humidity, temperature and other forms of health status, will allow users to materially manage the asset and predetermine service times,” O’Boyle says. “By knowing that a forklift needs servicing after a certain number of hours in motion, a suitable time for service can be determined before the unit breaks down.” “This prevents last minute, emergency maintenance that can slow down operations and impact a plant’s overall efficiency, accuracy and connectivity,” he adds.
  5. Voice technology Unlike paper-based order fulfillment, which often results in errors, voice technology enables users to deliver their work orders entirely hands free with a wireless headset. This is as important for the efficiency and productivity of technicians as it is for pickers. Once an item has been selected, warehouse team members confirm the selection by speaking in the headset microphone. The voice system then records the confirmation,” says Keith Phillips, president and CEO of Voxware. As a result of the hands-free technology, technicians no longer need to verify their orders in physical documents and manually enter information at a later time. Instead, they can focus on other tasks, leading to a potential additional hour of productive time per employee every month, according to Bruce Stubbs, director of supply chain marketing for Honeywell Sensing and Productivity Solutions. “The solution, which responds to voice feedback from individual workers, transforms materials handling personnel into ‘connected workers’ to boost their efficiency,” Stubbs explains. “Connected workers are more productive and less likely to make errors. They can better plan their work process and eliminate unnecessary travel time within the warehouse.” By implementing voice technology, Stubbs has found that pickers or technicians can increase their productivity by 35%, achieve 99.99% accuracy and cut errors by as much as 25%.

Companies mentioned in the article:

Apex Supply Chain Technologies
AutoCrib
Barcoding, Inc
Beumer Group
Honeywell Sensing and Productivity Solutions
Knapp
SDI
Voxware
Zebra Technologies

 

Source: {source}

Article Topics
APEX Supply Chain Technologies   AutoCrib   Barcode Label Printing   Barcoding Inc   Beumer   Knapp   MRO June 2016   RFID   SDI Group   Voice   Voxware   Zebra   All topics


Comments
You must be logged in to post a comment. Login.

About the Author
Chris Lewis
Chris Lewis is the owner of Innovative Written Solutions, a content development and editorial services company based in Troy, Mich. In addition to developing content for Modern Materials Handing, he has also written for a wide variety of companies, ranging from Golf Channel to St. Jude Children's Research Hospital, as well as industries like engineering, higher education and workforce solutions. He can be reached at [email protected] or www.linkedin.com/in/chris-lewis-aa301b14.
 
Latest Technology News
How Humans and Robots Will Work Side-by-Side in the Supply Chain
Humans and robots can work in harmony to create a safer, more efficient working world, here’s what that world might look like.

Positive Human-Robot Relationships Will Power the Future Supply Chain Workforce
Technology is changing rapidly, and humans need to accept their robot counterparts, and the modern factory must quickly align itself to the cultural change forced upon it by the advances in these technologies.

Meet NEO Your Real-Time Supply Chain Intelligent Assistant
Neo is not just an algorithm, he’s your best friend, your tireless virtual supply chain assistant, he senses, analyzes, and fixes problems so you can do the important work.

Increased Ecommerce Sales Require a Modern Mobile Solution
As more information is captured at more points throughout the DC and supply chain, users and providers of scanning technology are reimagining how best to make sense of a data-dense world.


 

24|7 Pro Team

The 24|7 Team is your direct pipeline to solutions for your business challenges. It's your opportunity to have supply chain and logistics experts look at your specific challenges and needs, and give you free, no-obligation advice, solutions, and information.

The 24|7 Team will simplify the task of creating a database of likely partners, building your knowledge base, and preparing your Request for Proposal list.

1
  Choose a topic for your RFP

Transportation RFP/RFI

The Transportation RFP is your direct pipeline to solutions for your transportation challenges. It's your opportunity to have logistics experts look at your specific transportation challenges and needs, and give you free, no-obligation advice, solutions, and information specific to your request.

Choosing the perfect software or system can be an indomitable challenge. Using this transportation/TMS RFP will simplify the task of creating a database of likely partners, building your knowledge base, and preparing your Request for Proposal list.

Warehouse/DC Management RFP/RFI

The Warehouse Management Systems (WMS) RFP is your direct pipeline to solutions for your WMS challenges. It's your opportunity to have logistics experts look at your specific WMS challenges and needs, and give you free, no-obligation advice, solutions, and information specific to your request.

Choosing the perfect WMS solution can be an indomitable challenge. Using this WMS RFP will simplify the task of creating a database of likely partners, building your knowledge base, and preparing your WMS Request for Proposal list.

Supply Chain RFP/RFI

The Supply Chain RFP is your opportunity to have logistics experts look at your specific challenges and needs, and receive free, no-obligation advice, solutions, and information. It simplifies finding a pool of likely partners, building your knowledge base, and preparing your Request for Proposal list. The companies in the Logistics Planner have agreed to respond to your request for in-depth information and follow-up, and your request is totally confidential.

Software/Technology RFP/RFI

The Software/Technology is your direct pipeline to solutions for your logistics information technology challenges. It's your opportunity to have logistics experts look at your specific technology challenges and needs, and give you free, no-obligation advice, solutions, and information specific to your request. Whether it's WMS, TMS, Mobile or Cloud, our pros can help.

The companies listed below have agreed to respond to your request for in-depth information and follow-up. Your request is totally confidential.

Executive Education RFI

The Logistics and Supply Chain Education RFI can help you identify the schools, coursework, continuing education, distance learning and certification opportunities available from leading logistics educational institutions.

Upgrade and improve your logistics and supply chain skillsets. Whatever route you choose—advanced degree, executive education, certification or distance learning—the time and money you invest in your education today can pay off in continued career success tomorrow. Contact leading universities and professional institutions for the information you need to prepare for the future.

Third Party Logistics RFP/RFI

This 3PL Request for Proposal (RFP)/Request for Information (RFI) can help you find the 3PL and 4PL providers that can meet your specific 3PL service challenges and needs. The 3PL companies below will provide free, no-obligation third-party logistics advice, solutions, and information.

Ask your 3PL questions, you'll get answers. Simply complete the information, and detail your 3PL challenges. Then, check off the third-party logistics companies that you want to review your request.

1. Choose an RFI topic.
2. Enter your contact information and challenge.
3. Select companies and optional categories.
4. Submit.


2

Your Information



Your Challenge, Problem or Request *

3

Select Transportation Companies

  • Select All

  • 3Gtms
  • BluJay Solutions
  • CSX Trans. Intermodal
  • Kuebix
  • Landstar
  • Legacy Supply Chain Svs.
  • One Network
  • Pitt Ohio
  • Purolator
  • Quintiq
  • SEKO Logistics
  • SMC3


Select Relevent Categories

  • Air Freight
  • Intermodal
  • Motor Freight
  • Ocean Freight
  • Rail Freight
  • TMS

Select Warehouse/DC Management Companies

  • Select All

  • 3PL Central
  • Apex Supply Chain Tech.
  • Honeywell Intelligrated
  • Kuebix
  • Legacy Supply Chain Svs.
  • Swisslog
  • Westfalia Technologies
  • Zebra Technologies


Select Relevent Categories

  • Auto ID & Data Capture
  • Automation
  • Conveyors & Sortation
  • Lift Trucks
  • Packaging & Labeling
  • Pallets & Containers
  • Shelving & Racking
  • WMS

Select Supply Chain Companies

  • Select All

  • 3Gtms
  • 3PL Central
  • Amber Road
  • Apex Supply Chain Tech.
  • APICS
  • BluJay Solutions
  • CSX Trans. Intermodal
  • Frontier Business
  • Kuebix
  • Landstar
  • Legacy Supply Chain Svs.
  • Logility
  • One Network
  • Purolator
  • Quintiq
  • SMC3
  • Synchrono
  • TAKE Supply Chain
  • Westfalia Technologies
  • Zebra Technologies


Select Relevent Categories

  • Global Trade
  • Inventory Management
  • Risk Management
  • Sustainability

Select Software/Technology Companies

  • Select All

  • 3GTMS
  • 3PL Central
  • Apex Supply Chain Tech.
  • BluJay Solutions
  • Honeywell Intelligrated
  • Frontier Business
  • Kuebix
  • Logility
  • One Network
  • Quintiq
  • SMC3
  • Swisslog Logistics
  • Synchrono
  • TAKE Supply Chain
  • Zebra Technologies


Select Relevent Categories

  • ERP
  • Sales & Operations
  • Sourcing/Procurement
  • Optimization
  • Transportation Mgmt
  • Warehouse Mgmt

Select Executive Education Choices

  • Select All

  • Graduate Courses
  • Online/Distance
  • Executive Education
  • Certifications
  • Undergraduate
  • Seminars
  • Associations
  • Conferences
  • Tradeshows


Select Third Party Logistics Companies

  • Select All

  • 3PL Central
  • Landstar
  • Legacy Supply Chain Svs.
  • Purolator
  • SEKO Logistics
  • Westfalia Technologies


4
 

24|7 Company Profiles