Optimizing Fulfillment for Faster, Cost-Effective Service

For more than 50 years, Princess House has been marketing premium kitchenware products directly to consumers through dedicated consultants around the country.

To support business growth and enhance the customer experience, Princess House needed to expand fulfillment capabilities and find a cost-effective way to reduce delivery times for shipments from its North Carolina DC to the West Coast. The direct-selling company turned to Saddle Creek.

Working closely with Princess House, Saddle Creek leveraged its in-house engineering team to design an optimal fulfillment solution that could accommodate the peaks of both current business and future projections.

In just six weeks, Saddle Creek opened a strategically located facility in Ontario, Calif., and invested more than a million dollars in automation systems and material handling equipment.

This fulfillment solution helped Princess House to increase efficiency, reduce costs and improve service levels.