Technology News

MRO Technician Spotlight: Will Szymanski, SSI Schaefer

The Maintenance Repair and Operations (MRO) editorial team sat down with Will Szymanski to discuss his career as an IT service engineering manager.

Will Szymanski

SSI Schaefer Systems International


Title:

IT service engineering manager

Location:

Charlotte, N.C.

Duties:

Services Schaefer sites throughout North America, provides first- and second-level remote support and on-site service as needed, hires and trains technicians


MHMRO: How did you get into this industry, and what do you like about it?

Szymanski: I come from an IT background in the military, but I wore a lot of hats there, so I have some mechanical and electronic experience as well. I’ve been with Schaefer for three and a half years, and in this role for the past two. I was in corporate IT and my current boss saw something in me and gave me opportunity to run my own team. This is my first time on the management side of things. It’s a high-pressure environment, like the military, but that’s not something I’m afraid of. Every minute of downtime is dollars lost, so it’s very rewarding to find an issue, resolve it and get a site back up and running.

For example, one customer started having trouble after one of their employees changed the code without letting us know. We were working with them for more than nine hours, back and forth, until I discovered the issue and made a relatively simple adjustment to the code that resolved the entire issue. The CEO wrote a long letter about how much they appreciated our help. Customers are not just customers, they’re partners. If they have an issue, we try to help—without placing blame.

MHMRO: What skills do you look for in a good technician?

Szymanski: When I evaluate new candidates, I especially watch for some kind of programming language knowledge. That’s not to say they have to be coders or even know how to write in the language, but being able to understand and decipher it goes a long way in these situations.

MHMRO: What would you say to those considering a career in this industry?

Szymanski: There’s certainly no shortage of positions. I’m always hiring! You can find a job in this industry anywhere, and work anywhere, since there are sites throughout the country. Then there’s that rewarding factor. It’s a career that won’t ever go stagnant. There will always be new technologies and more to learn. Ten years ago this was a very different job, and you can bet 10 years from now it will look completely different.

MHMRO: How has the technology changed in recent years?

Szymanski: In my world, we are supporting customers with several iterations of WAMAS, our warehouse management system. Depending on how long a technician has been with us, they might be particularly comfortable with one version or another. In the past, all those versions were different, and if the guy who knew the old version left the company, it could cause problems. That software has now evolved to the point where we can, for the first time, upgrade older sites to the latest version. It might be difficult at first to get everyone current, but once we are finished, everyone will be on the same platform. That will make things easier for customers and our technicians, but I expect there will still be plenty of high-pressure scenarios, and I look forward to it.

 


Article Topics
MRO   MRO December 2017   Schaefer Systems International   All topics


Comments
You must be logged in to post a comment. Login.

 
Latest Technology News
Advanced Robotics Developments Produce Game-Changing Innovations for Material Handling Industry
Coupling the advances in computer vision with the increase in computing power and adding the advances in machine learning and artificial intelligence, robotic systems are becoming more capable every day…

Learn How to Avoid Outdated Technology in Your Company
If you are ready and want to scale your business, how do you make sure you’ve got the right technology to do so, and will you scale your technology to align with your business’s development and growth…

Logistics Company Transforms Customer Service & Reduces Costs by 50 Percent with Move to the Cloud
Taking a disruptive, cloud-based approach to business-to-business communications in the third-party logistics industry, LEGACY Supply Chain Services now services customers 70 percent faster and reduces…

Supply Chain Resolutions for 2018
We’ve compiled seven, popular New Year’s Resolutions for Supply Chains to help you achieve your safety and sustainability goals in the coming year.


 

24|7 Pro Team

The 24|7 Team is your direct pipeline to solutions for your business challenges. It's your opportunity to have supply chain and logistics experts look at your specific challenges and needs, and give you free, no-obligation advice, solutions, and information.

The 24|7 Team will simplify the task of creating a database of likely partners, building your knowledge base, and preparing your Request for Proposal list.

1
  Choose a topic for your RFP

Transportation RFP/RFI

The Transportation RFP is your direct pipeline to solutions for your transportation challenges. It's your opportunity to have logistics experts look at your specific transportation challenges and needs, and give you free, no-obligation advice, solutions, and information specific to your request.

Choosing the perfect software or system can be an indomitable challenge. Using this transportation/TMS RFP will simplify the task of creating a database of likely partners, building your knowledge base, and preparing your Request for Proposal list.

Warehouse/DC Management RFP/RFI

The Warehouse Management Systems (WMS) RFP is your direct pipeline to solutions for your WMS challenges. It's your opportunity to have logistics experts look at your specific WMS challenges and needs, and give you free, no-obligation advice, solutions, and information specific to your request.

Choosing the perfect WMS solution can be an indomitable challenge. Using this WMS RFP will simplify the task of creating a database of likely partners, building your knowledge base, and preparing your WMS Request for Proposal list.

Supply Chain RFP/RFI

The Supply Chain RFP is your opportunity to have logistics experts look at your specific challenges and needs, and receive free, no-obligation advice, solutions, and information. It simplifies finding a pool of likely partners, building your knowledge base, and preparing your Request for Proposal list. The companies in the Logistics Planner have agreed to respond to your request for in-depth information and follow-up, and your request is totally confidential.

Software/Technology RFP/RFI

The Software/Technology is your direct pipeline to solutions for your logistics information technology challenges. It's your opportunity to have logistics experts look at your specific technology challenges and needs, and give you free, no-obligation advice, solutions, and information specific to your request. Whether it's WMS, TMS, Mobile or Cloud, our pros can help.

The companies listed below have agreed to respond to your request for in-depth information and follow-up. Your request is totally confidential.

Executive Education RFI

The Logistics and Supply Chain Education RFI can help you identify the schools, coursework, continuing education, distance learning and certification opportunities available from leading logistics educational institutions.

Upgrade and improve your logistics and supply chain skillsets. Whatever route you choose—advanced degree, executive education, certification or distance learning—the time and money you invest in your education today can pay off in continued career success tomorrow. Contact leading universities and professional institutions for the information you need to prepare for the future.

Third Party Logistics RFP/RFI

This 3PL Request for Proposal (RFP)/Request for Information (RFI) can help you find the 3PL and 4PL providers that can meet your specific 3PL service challenges and needs. The 3PL companies below will provide free, no-obligation third-party logistics advice, solutions, and information.

Ask your 3PL questions, you'll get answers. Simply complete the information, and detail your 3PL challenges. Then, check off the third-party logistics companies that you want to review your request.

1. Choose an RFI topic.
2. Enter your contact information and challenge.
3. Select companies and optional categories.
4. Submit.


2

Your Information



Your Challenge, Problem or Request *

3

Select Transportation Companies

  • Select All

  • 3Gtms
  • BluJay Solutions
  • CSX Trans. Intermodal
  • Kuebix
  • Landstar
  • Legacy Supply Chain Svs.
  • One Network
  • Pitt Ohio
  • Purolator
  • Quintiq
  • SEKO Logistics
  • SMC3


Select Relevent Categories

  • Air Freight
  • Intermodal
  • Motor Freight
  • Ocean Freight
  • Rail Freight
  • TMS

Select Warehouse/DC Management Companies

  • Select All

  • 3PL Central
  • Apex Supply Chain Tech.
  • Honeywell Intelligrated
  • Kuebix
  • Legacy Supply Chain Svs.
  • Swisslog
  • Westfalia Technologies
  • Zebra Technologies


Select Relevent Categories

  • Auto ID & Data Capture
  • Automation
  • Conveyors & Sortation
  • Lift Trucks
  • Packaging & Labeling
  • Pallets & Containers
  • Shelving & Racking
  • WMS

Select Supply Chain Companies

  • Select All

  • 3Gtms
  • 3PL Central
  • Amber Road
  • Apex Supply Chain Tech.
  • APICS
  • BluJay Solutions
  • CSX Trans. Intermodal
  • Frontier Business
  • Kuebix
  • Legacy Supply Chain Svs.
  • Logility
  • One Network
  • Purolator
  • Quintiq
  • SMC3
  • Synchrono
  • TAKE Supply Chain
  • Westfalia Technologies
  • Zebra Technologies


Select Relevent Categories

  • Global Trade
  • Inventory Management
  • Risk Management
  • Sustainability

Select Software/Technology Companies

  • Select All

  • 3GTMS
  • 3PL Central
  • Apex Supply Chain Tech.
  • BluJay Solutions
  • Honeywell Intelligrated
  • Frontier Business
  • Kuebix
  • Logility
  • One Network
  • Quintiq
  • SMC3
  • Swisslog Logistics
  • Synchrono
  • TAKE Supply Chain
  • Zebra Technologies


Select Relevent Categories

  • ERP
  • Sales & Operations
  • Sourcing/Procurement
  • Optimization
  • Transportation Mgmt
  • Warehouse Mgmt

Select Executive Education Choices

  • Select All

  • Graduate Courses
  • Online/Distance
  • Executive Education
  • Certifications
  • Undergraduate
  • Seminars
  • Associations
  • Conferences
  • Tradeshows


Select Third Party Logistics Companies

  • Select All

  • 3PL Central
  • Landstar
  • Legacy Supply Chain Svs.
  • Purolator
  • SEKO Logistics
  • Westfalia Technologies


4
 

24|7 Company Profiles