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Supply Chain

Maximizing Efficiency and Minimizing Costs

With eCommerce on the rise, people are purchasing more and more products online, making it increasingly important for companies to maintain an efficient returns policy. By Endicia

Without a course of action when it comes to tackling returns, your compamny could suffer potentially huge losses. 

Impact of Returns on Business

Return volumes are growing:

  • 62% of consumers returned or exchanged an item in 2013 versus 51% in 2012

  • 42% of shoppers want an easy return or exchange process

  • 64% of customers will give referrals to friends after a free or easy returns process

  • 95% of customers will do repeat business after having a positive experience with a returns process

  • 85% of customers will not do repeat business with a company if the returns process is considered inconvenient

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