Without a course of action when it comes to tackling returns, your compamny could suffer potentially huge losses.
Impact of Returns on Business
Return volumes are growing:
62% of consumers returned or exchanged an item in 2013 versus 51% in 2012
42% of shoppers want an easy return or exchange process
64% of customers will give referrals to friends after a free or easy returns process
95% of customers will do repeat business after having a positive experience with a returns process
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