Become a Member · About 24/7
Already a member? Login
 

Information Management: Manufacturer increases picking accuracy and efficiency with voice

Voice-directed picking with manager dashboard improves visibility and productivity. By Josh Bond




Artex is a manufacturer and distributor of construction materials to home improvement trade and retail outlets. After replacing a paper-based picking system with a voice-directed solution in its warehouse, the company achieved and sustained accuracy gains.

“We set high, exacting standards for accuracy,” says Martin Dodson, operations director. “Any order with 59 out of 60 items picked correctly would still count as a 100% failure. We needed a solution that helped us ensure accuracy not just in the warehouse but also on the loading docks where we load and ship 600 tons a day.”

Dodson says accuracy has increased from an average of 87% with the paper system to 99.6% with voice, contributing significantly to an improvement in customer satisfaction. The company has also leveraged the voice provider’s analytics tool to gain insight into pick rates and assign pace rates for various items.

As a result of the productivity improvements, Artex deployed the voice management suite throughout the warehouse to help improve accuracy in other working areas, such as loading, replenishment and stock counting.

Voxware
877-483-7239
voxware.com

Source: {source}



About the author
Josh Bond, Senior Editor
Josh Bond is Senior Editor for Modern, and was formerly Modern’s lift truck columnist and associate editor. He has a degree in Journalism from Keene State College and has studied business management at Franklin Pierce University.







Supply Chain Logo
Supply Chain 24/7 is the ul­ti­mate online bus­i­ness re­source for Trans­por­ta­tion, Dis­trib­u­tion, Log­istics and Supply Chain pro­fes­sionals.
About Us
Contact Us
Advertise
Privacy Policy
Newsletters
RSS


Follow Us


©2017 SupplyChain247.com is owned and produced by Peerless Media, LLC., a Division of EH Publishing, Inc. All rights reserved.